Job Title: Operations Manager (Part-Time)
Moray Firth Credit Union
Hours: 30 hours per week (Flexible working / core hours schedule negotiable)
Reporting To: Board of Directors
Location: Main Office Forres Moray.
Job Type: Part-Time permanent
Job Purpose
The Operations Manager plays a vital role in ensuring the smooth, efficient, and compliant day-to-day running of the credit union’s operations. Working closely with the Board of directors, volunteers and staff, you will oversee member services, operational administration, supervision, and adherence to internal policies and regulatory standards.
This role is ideal for an experienced finance or credit union operational professional seeking a high-impact position with part-time flexibility.
Key Responsibilities
1. Daily Operations & Management
- Oversee day-to-day office operations to ensure high standards of member service delivery.
- Supervise cash management, balancing, and daily transaction reconciliations.
- Manage workflow, staff scheduling, and task allocations across core working hours.
- Act as the key operational contact for complex member queries, escalation handling, and account disputes.
2. Compliance, Risk & Governance
- Ensure operational activities adhere strictly to regulatory requirements (PRA/FCA regulations), internal credit union policies, and statutory health & safety standards.
- Conduct regular operational controls, internal audit checks, and anti-money laundering (AML/KYC) compliance reviews.
- Assist in updating policies, staff handbooks, standard operating procedures (SOPs), and operational risk registers.
- Maintain confidentiality and data protection in compliance with GDPR guidelines.
3. Team Leadership & Development
- Supervise and support operational staff and volunteers, fostering a collaborative and supportive team environment.
- Conduct regular 1-on-1 performance reviews, staff briefings, and operational training sessions.
- Ensure clear communication of policies e,g, Equality, and Health & Safety guidelines.
4. Financial & System Administration
- Oversee the accuracy of member databases, loan administration systems, and transaction reporting.
- Liaise with IT, core banking software providers, and external vendors to ensure uninterrupted service.
- Support end-of-day/end-of-month financial balancing and reporting to the Board.
Candidate Profile & Qualifications
Essential Experience & Skills
- Experience: Proven track record in operational management within financial services, credit unions, building societies, or banking.
- Regulatory Understanding: Strong knowledge of financial compliance, AML/KYC procedures, and credit union operations.
- Leadership: Demonstrable experience supervising, coaching, or managing administrative/member service teams.
- IT Proficiency: Tech-savvy with strong experience in core financial databases, Microsoft Office, and cloud systems.
- Communication: Excellent written and verbal communication skills with an empathetic, member-focused approach.
Key Competencies
- High attention to detail and strong numerical accuracy.
- Ability to prioritize workload effectively within a 30-hour weekly schedule.
- Strong ethical grounding and commitment to the ethos of credit unions and community finance.
Working Schedule & Terms
- Hours: 30 hours per week, structured across 4 or 5 days
- Remuneration: Competitive salary pro-rata based on experience.
- Benefits: Pension scheme option, generous annual leave allowance (pro-rata), and flexible working arrangements.
- Hours: 30 hours per week. Ability to prioritize workload effectively within a 30-hour weekly schedule.
A strong ethical grounding and commitment to the ethos of credit unions and community finance is required. As this post has arisen from a planned retiral next year we want a smooth transitional handover from early 2027.
How to apply: Send your CV and a short covering letter explaining why you are the right person for this role to the chair by November 27th 2026.
